Service
CONTACT:
Do you have any other questions?
The satisfaction of our customers is our highest priority. You have read the FAQ’s but your answer was not there?
If you didn’t find your topic or your question or if you need further information, we are happy to help you via the contact form.
Or you can contact the MoveMaster community directly, uncomplicated and fast via Discord:
TROUBLESHOOTING
Pressing the reset button could lead to the following errors being rectified:
-Non-response of the configurator
-MoveMaster USB port is not displayed
The reset button is located right next to the USB HUB (see user manual) and simulates switching the MoveMaster on and off. Use a pointed object to push the button through the opening.
If you have any other problems, please use our contact form or ask our Discord Community.
Even through constant quality controls it can happen that we make mistakes. Talk to us, we will take care of it immediately.
Open a ticket / Support
We would like to kindly inform you that our team is currently still growing. Despite this phase of development, we are committed to providing continuous support. Our email support is available from Monday to Friday, according to an 8x5 work week (CET). We are always striving to process your inquiries as quickly and efficiently as possible and thank you for your understanding and patience during this time.
